Booking Terms (sorry – this is the boring small print!)
These booking terms apply to the business named above (under the ‘Booking with’ section of the Booking Confirmation and the ‘Provider Information’ in the confirmation email), our officers, employees and agents (‘We’/’Us’/’Our’), and the person or legal entity making the booking or to whom we supply services in respect of the booking (‘You/Your’). These booking terms are governed by English law and apply to all bookings except where we agree in writing to other terms. By making a booking you are deemed to accept these booking terms.
Bookings are made and a contract between you and us comes into effect when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation and received full payment of the total price quoted from you, or in the event that we require a non-refundable deposit, when we have received full payment of the total value of the non-refundable deposit. Where a non-refundable deposit is paid, the balance will be paid by you to us on either check-in or check-out. You must be able to enter into a legally binding contract and be over 18yrs to make a booking. Bookings must be paid for using an acceptable and valid credit or debit card, cheque or cash. When a booking is confirmed, a reservation number is given. This number must be retained for access to the booking details if cancellation or amendment is necessary.
All published rates include VAT where applicable at the current rate.
Rates are per room per night. If you have selected supplements they will be added to the total price of the booking. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.
In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, you will be offered alternative accommodation.
Arrival and departure
Check-in times are specified on your booking confirmation. Check-in times outside of those specified must be confirmed with us prior to arrival. The check-out time is also specified on your booking confirmation.
The total amount payable to confirm the booking is quoted above and will be charged to your credit or debit card at the time of booking.
All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.
Conditions of stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us. We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that, in our opinion, causes a disturbance or nuisance to other guests.
Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law. All warranties are excluded and in no circumstances will we be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.
We may process the information you provide to us for the purposes notified by us to the Information Commissioner if so requested. By making a booking, you consent to this processing of information.
Our premises are no smoking areas throughout Kingston Country Courtyard. Pets are permitted on the premises by arrangement. All children are welcome. Free on-site parking is available.